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| Title | Author(s) | ???itemlist.dc.contributor.advisor??? | Type | Issue Date |
|---|---|---|---|---|
| Balanced ScoreCard aplicado ao Setor de Call Center | MACHADO, Ana Paula; ROBERTO, Marcos; SANTOS, Nivelson Cordiolli dos; NOBRE, Raquel de Lira; FELIX, Thiago; GUIMARÃES, Valdemar; FREITAS, Victor de | SILVA, Paulo Sérgio Félix da | Monografia | 2011 |
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