A atuação do profissional de secretariado na gestão de conflitos

Abstract

O tema Gestão de Conflitos focado na área secretarial expõe os motivos que causam os conflitos e como poderá resolvê-los da maneira correta e eficaz. Abordagem sobre a Gestão de Conflitos e o que leva o questionamento da gestão dos mesmos, expondo também a problemática do tema, onde se cita a problematização e respostas para tais, através de pesquisas com gráficos realizadas de forma profissional e coerente. Demonstram com o auxílio de processos e técnicas práticas

It approaches about Conflict Management and what leads to the questioning of its management, also exposing the problematic of the theme, where the problematization and answers for such are cited, through research with charts carried out in a professional and coherent way. With the help of processes and practical resolution techniques, the types of conflicts in the work area, possible reactions and measures to be taken are demonstrated, approached the way and methodology in which the work was developed interconnected to the Conflict Management theme, the history and context of the profession highlighting in detail the concepts and proper use of communication highlighting its objectives and goals along with the changes and advances in the profession, The history of the profession and the difficulties encountered during the development of the old profession, the responsibilities and functions of the secretarial professional in an up-to-date way, the ideal communication method for the type of conflict and everything about the history of the secretarial profession. The field research and data obtained will also be shown.